Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use 21 Dukes. We take your privacy seriously and describe below the types of data we gather, why we need it, how we keep it secure and the choices available to you as a player in the United Kingdom.

Types of data we collect

We collect information you provide directly, data generated through your use of our services, and details from third parties where appropriate. This helps us operate accounts, process payments and keep the site secure.

Personal data

Personal data includes name, date of birth, postal address, email address, telephone number and government identification documents supplied for identity checks. We also store account credentials and communication preferences so we can manage your account and contact you about service matters.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers and log data. We use this to provide a functioning service, prevent fraud and improve site performance.

Transactional data

Transactional data relates to deposits, withdrawals, bet and play history, payment method details and wallet or balance movements. This information is necessary for payment processing, compliance checks and to resolve disputes or queries about your account activity.

Use of information

We use your data to create and manage your account, process payments, verify identity, comply with legal obligations, detect and prevent abuse or fraud, and provide customer support. With your consent we may also use data for tailored communications or marketing - you can opt out at any time.

Data protection practices

We protect your information using industry standard technical and organisational measures, such as encryption in transit, access controls and regular security reviews. Access to personal data is limited to staff and service providers who need it to fulfil their duties.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, analyse usage and deliver relevant content. Third-party providers may place cookies for analytics and advertising. You can manage cookie settings in your browser or via account controls where available.

User rights

Subject to applicable data protection law, you have the right to access personal data we hold about you, request correction, object to or restrict processing, request deletion and request data portability. To exercise these rights please contact us as set out below.

Access, correction and deletion of data

To request access, correction or deletion email [email protected]. We may ask for proof of identity before fulfilling requests to protect your account. Please note certain legal or regulatory obligations may prevent immediate deletion of some records.

Information sharing and third parties

We may share data with payment processors, identity verification and fraud prevention providers, technical service partners, and regulators when required. We require third parties to protect data in line with this policy and applicable law.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via the site or by email. Please review this page periodically to stay informed about how we handle your personal information.