User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the 21 Dukes online casino platform. They explain the relationship between us and our users, set out account obligations and eligibility, and cover how promotions, deposits and withdrawals are handled. By using the site you agree to comply with these terms and any additional rules published in the casino lobby or promotional pages.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account. Only one account is permitted per person, household and payment method unless we agree otherwise in writing. You must notify us immediately of any unauthorised use of your account or any breach of security. We may require you to change login details or suspend access while we investigate suspected fraud or security issues.

Eligibility requirements

To register and play you must be at least 18 years old or meet the minimum age required by the law in your place of residence, whichever is higher. You must provide accurate personal information and keep it up to date. We reserve the right to refuse registration or close accounts where local law prohibits participation, where identity checks fail, or where a person attempts to register from a restricted jurisdiction.

Acceptable platform use

You agree to use the site lawfully and in good faith. Prohibited conduct includes multi-accounting, collusion, attempting to manipulate game outcomes, using unauthorised software or bots, and attempting chargebacks without contacting support first. We may suspend or close accounts and withhold funds where we reasonably suspect misuse or fraud.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these Terms and Conditions. Specific offers will set out eligibility, qualifying deposits, wagering requirements, game contribution rules and expiry dates. Winnings from bonus funds may be subject to verification checks before withdrawal. We may withhold or reclaim bonuses if we suspect bonus abuse or irregular play.

Deposits and withdrawals

Payment options, minimum and maximum values, processing times and any fees are listed in the cashier. We may require identity verification, proof of address and confirmation of the payment method before processing withdrawals. Withdrawal limits or staged payments may apply for large sums. We aim to process requests promptly but will not release funds until required checks are complete.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will acknowledge and investigate complaints and aim to reach a fair resolution. If we cannot agree a solution, you may take the matter to the consumer protection authority in your jurisdiction or pursue other legal remedies available to you.

Updates to Terms and Conditions

We may amend these terms from time to time. Material changes will be communicated via account notification or email. Continued use of the site after publication of updated terms constitutes acceptance of those changes. If you do not accept the revised terms you should stop using the site and close your account.