21 Dukes Casino Privacy Policy
This Privacy Policy explains how we at 21 Dukes collect, use and protect your personal information when you register, play or otherwise interact with our online casino services. We take your privacy seriously and set out below the types of data we process, how we use it, and the choices you have about your information.
Types of data we collect
We collect a range of information to provide and improve our services. This includes data you provide directly, information generated by your use of the site, and data received from third parties where relevant to your account or transactions.
Personal data
Personal data covers information you give us when registering or verifying your account, such as your name, date of birth, email address, postal address, phone number and identity documents supplied for verification. We also record any correspondence with our support team.
Technical data
Technical data includes IP address, device identifiers, browser type, operating system, session logs and other information collected automatically when you use our site. This helps us maintain security, prevent fraud and ensure the site functions correctly on your device.
Transactional data
Transactional data covers deposits, withdrawals, payment method details, bet history, game activity and other account activity. We keep this information to manage your account, process payments and meet legal or regulatory obligations.
Use of information
We use your data to operate your account, process transactions, verify identity for withdrawals, provide customer support, detect and prevent fraud, and comply with legal obligations. Aggregated or anonymised information may be used for service improvement, analytics and to tailor content on the site.
Data protection practices
We protect personal data using reasonable technical and organisational measures, such as encryption for data in transit, secure storage and access controls. Access to your personal information is limited to staff and trusted third-party service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember your preferences, support secure login, and measure site performance. You can manage cookie settings in your browser, but blocking certain cookies may affect functionality.
Third-party tracking
Third-party services used for analytics or advertising may set their own cookies. These providers operate under their own privacy rules and you should review their policies for details on opting out.
User rights
You have rights over your personal data, including access, correction, restriction of processing and objection to certain uses. Where applicable, you may also request data portability. Requests will be handled in line with applicable data protection principles.
Access, correction and deletion
To access, update or request deletion of your personal information, contact our support team. We may need to verify your identity before acting on requests and may retain certain records where required for legal or regulatory reasons.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention partners and other providers who support our services. We only share what is necessary and require partners to protect your data. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time. Significant changes will be communicated via the site or by email where appropriate. Continued use of our services after changes are posted indicates acceptance of the updated policy.