Responsible Gambling at 21 Dukes Casino

At 21 Dukes we take responsible gambling seriously. We want you to enjoy playing while keeping control of your time and money. This page explains the principles we follow and the tools available to help you play safely, plus clear guidance on recognising problem behaviour and where to get further support in the United Kingdom.

Player protection principles

We aim to protect customers by encouraging sensible play and providing practical controls. Our approach is based on prevention, early intervention and support. We do not promote chasing losses and we act on reports of risky behaviour to make sure accounts are handled fairly and promptly.

Activity-control tools

Deposit limits

You can set deposit limits to control how much you add to your account over a day, week or month. Limits are adjustable and we can apply or increase them on request, although increases may be subject to a short cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a defined period. These are useful if you want to manage how much you can reasonably afford to lose while playing. Contact our support team if you would like to set or review your loss limits.

Time limits and session reminders

We offer session reminders and optional reality checks to alert you to how long you have been playing. You can choose to receive periodic prompts or enforce automatic breaks after a set session length, helping you balance play with other commitments.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available. You can request short account breaks or longer exclusions lasting several months to years. During self-exclusion your access will be blocked and marketing communications will be paused. Please contact support to begin the process.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, borrowing to gamble, neglecting work or family, or lying about gambling activity. If you notice these changes in yourself or someone close to you, act early and use the tools available.

Tips for maintaining control

Set clear budgets before you play, stick to deposit and loss limits, enable reality checks, avoid gambling when stressed or under the influence, and treat gambling as a form of paid entertainment rather than a way to make money. Share control options with family members if you want extra accountability.

Professional help and support organisations

If you need more help, please contact recognised UK support organisations. GamCare offers advice and counselling, GamStop provides a national self-exclusion register, NHS websites give guidance and signposting to local services, and Gamblers Anonymous runs local support groups. If you are in immediate distress call your local emergency services or Samaritans.