Responsible Gambling Policy
At 21 Dukes we take responsible gambling seriously. We want every player to enjoy controlled play and stay safe. This page explains the tools we provide, the signs of problem gambling and where to get help. If you ever need us, contact our support team via [email protected] and we will assist with account controls and self-exclusion requests.
Our player protection principles
We promote safer play by offering clear controls, prompt support and straightforward guidance. We aim to make it easy for you to set limits, take breaks and find professional help if gambling stops being fun. We will always act quickly on reports of potential harm and on verified requests to restrict access.
Activity-control tools
You can manage your account using a range of built-in measures. These are available in your profile or by contacting support:
- Deposit limits - set daily, weekly or monthly caps to control spend.
- Loss limits - restrict the total losses you can incur over a chosen period.
- Session reminders - get regular prompts about the length of your playing session.
- Time-outs - short breaks from the site, from 24 hours up to several weeks.
- Self-exclusion - longer exclusions that block access for months or years.
How to change limits or take a break
To set or change limits, go to Account Settings and choose Responsible Gambling, or contact [email protected] for assistance. Limit changes are applied immediately or after a short cooling-off period depending on the option selected. For self-exclusion we will close access and stop marketing communications for the agreed period.
Recognising problematic behaviour
Early recognition helps you act before harm escalates. Warning signs include:
- Betting more than you can afford or chasing losses
- Neglecting work, family or social commitments
- Borrowing money to gamble or hiding gambling activity
- Feeling unable to stop despite wanting to
Practical tips to stay in control
- Set realistic deposit and loss limits and stick to them.
- Use session reminders and take regular breaks.
- Avoid gambling when stressed, tired or under the influence.
- Only gamble with money you can afford to lose.
- Discuss concerns with someone you trust or contact support.
Professional help and support organisations
If you need further support, there are free and confidential UK services available. These include GamCare, GambleAware, Gamblers Anonymous and NHS mental health services. Also consider registering with national schemes such as GamStop where appropriate - note GamStop covers participating UK-licensed operators and may not block all offshore sites. For urgent help, contact local emergency services.