General Terms and Conditions
This page sets out the Terms and Conditions that govern use of 21 Dukes. It explains the relationship between us and players, the basic rules that apply to accounts and activity on the site, and how we handle deposits, withdrawals and disputes. By using our services you agree to comply with these terms and any specific rules that apply to promotions or payment methods.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account per person, household and device is permitted. Keep your password confidential and notify us immediately if you suspect unauthorised access. We may require identity verification and supporting documents before allowing play or processing withdrawals. Providing false information, allowing others to access your account, or attempting to use a third party’s payment details may result in suspension or permanent closure.
Eligibility requirements
To register and play you must meet the minimum age requirement in your jurisdiction and be legally permitted to gamble where you live. We restrict access from certain countries and may block registrations from locations where online gambling is prohibited. Use of VPNs or other methods to bypass geo-restrictions is not allowed and may lead to account closure and forfeiture of funds.
Acceptable platform use
Use our services for lawful, personal gambling only. Prohibited actions include fraud, collusion, money laundering, bonus abuse, automated or bot play, repeated chargebacks and exploiting software glitches. We monitor play for unusual patterns and reserve the right to freeze activity pending review. We may impose limits on deposits, wagers or withdrawals in line with responsible gaming and risk management.
General bonus and promotion rules
All bonuses and promotions are subject to specific terms and conditions that will be provided with each offer. Typical rules may cover minimum deposits, wagering requirements, contribution of different games to playthrough, maximum bet restrictions while bonus funds are active and expiry periods. We may withhold or cancel bonus funds where we reasonably suspect abuse or in cases of non-compliance with promotion rules. KYC checks are required before any withdrawal of bonus-derived funds.
Deposits and withdrawals
Available payment methods, minimum and maximum limits, processing times and fees vary by method and may change over time. Typical minimum deposits start from around £10. Withdrawals are subject to verification and may be delayed while documentation is checked. We may apply limits to weekly or monthly withdrawals and reserve the right to pay large wins in instalments where necessary. Third-party payment fees and currency conversion charges may apply and are the responsibility of the player.
Dispute resolution
If you have a dispute please contact our support team in the first instance. We aim to investigate and respond promptly. If a satisfactory outcome is not reached, you may seek independent advice. Decisions made following our investigation are final subject to applicable law. We will cooperate with legal authorities where required.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after a change indicates acceptance of the revised terms. For questions, contact [email protected].